Relationships and alumni
From the first enquiry to the alumni years, with consents kept.
Communication
Messages
The conversation between a student and the school, in one place instead of a dozen mailboxes: direct and department messages, announcements to many, and alerts that come by themselves when something waits in any module. Under the school’s rules, and each reader’s own.
- “Write to the student office” is the first button on the student’s inbox
- An essential study notice reaches everybody; the rest respects preferences
- Quiet hours and a morning digest, so nobody is buried
What it does
- Direct messages. A student writes to the student office, a department or a lecturer — by default the lecturers who teach their subjects and their thesis mentor. A thread like any messenger’s, with “seen” once somebody has read it and files both ways.
- Departments the school sets up — the student office, the international office, the library — any of whose members may answer, with quick replies for the answers given ten times a day. A department can also receive the work-queue rows of the modules it looks after.
- Announcements to a programme, a year, a group, a CRM segment or everybody with something open, previewed before they go and counted after: delivered, read. Lecturers announce to their own groups and subjects from their own messages page.
- Alerts that come by themselves. When something new waits for somebody in any module — an invoice falling due, a request waiting for the student, a thesis topic about to expire, a registration closing — that person is told once, in the inbox and by e-mail. The first look at a reader is silent, so switching the module on buries nobody in old news.
- Quiet hours and a daily digest. Nothing is pushed or mailed between 22:00 and 07:00 unless the school sets other hours; it waits until they end. The school rules each kind of notice — on or off, e-mail, push, at once or in the morning digest — and each reader turns their own channels off.
- Attachments up to 24 MB: PDF, JPG, PNG or Word, recognised by their contents, not their name.
- Text messages (SMS) as a fourth channel, through a generic HTTP gateway, Twilio or Infobip. Off until the school switches it on; then, by default, only essential notices, with a monthly cap.
How an announcement goes
Choose the audience
A programme, a year, a group, a CRM segment, or everybody with something open. The count comes first: how many it reaches, and who it does not reach and why.
Mark it essential, or not
Only for what a student must know to study — a changed exam date, a deadline. An essential notice reaches everybody whatever their preferences and consents, and is asked about first.
It goes out
Into each student’s inbox on the portal, and by e-mail as the rules and the reader’s preferences say; an announcement to more than 300 people is asked about first. Then the counts: delivered and read.
Who sees what
- A student sees only their own conversations, announcements and notices; anything else answers as if it did not exist.
- Staff see the departments they belong to and their own direct conversations. Administering Wise Ed does not mean reading the library’s letters: an administrator sees every department only where the school says so.
- A lock screen is not private. By default a personal push or e-mail says only that a new message has arrived, not what it says.
- A student’s “no texts” is kept even for an essential notice; the same notice still reaches their inbox and e-mail. Students turn texts off in their portal’s message settings.
- Consent decides for people without a student record. A prospect or a company’s contact in the CRM is written to by e-mail only with their consent — never overridden.
Not yet
- Push to the Wise Timetable app. Wise Ed prepares every push under the same rules, but the app’s push service does not send Wise Ed’s notices yet, and push to one student’s own phone also needs a release of the app that is not in the stores yet. Until then notices reach the inbox and e-mail, and text messages where the school has them.
Questions about messages
Do students need an app?
No. The inbox is part of the student portal, on any phone’s browser, and every e-mail notice leads back to the screen that settles it.
Can a student write to any lecturer?
The school decides: to their own lecturers, to all, or to none. It can also let students only answer what the school wrote.
Who pays for the text messages?
They go through the school’s own account with its provider, so the school pays the provider directly. The monthly cap stops sending when it is reached and tells the office once.
Can other modules use it?
They already do. Lecturer self-service tells students about a covered or cancelled lesson, Finance about an invoice falling due, Requests about a decision — each as its own kind of notice the school can rule apart.
Works with
Each module works on its own. These are the ones it does more with.
Student portal
“My study” on a phone: what is next, progress, invoices, documents, requests.
Lecturer self-service
Absences and their cover, availability and contact details, by the lecturers.
Third-party access
Parents, payers and sponsors, each seeing only what the student allows.
See Wise Ed on your own school
Book an online presentation. We will walk through how your student office works today and show you the same job in Wise Ed — with your programmes, not a demonstration dataset.