Wise Timetable

Legal

Privacy policy

Last updated: August 2026

Wise Technologies d.o.o. ("we", "us" or "our") operates the Wise Timetable software and related services ("the Service"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable laws.

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information we collect

We may collect the following types of information when you use the Service:

  • Account information: name, email address, contact details, organisation and login credentials.
  • Usage data: technical details about how you use the Service, including IP address, browser type, operating system and access times.
  • Imported data: any data uploaded or imported into Wise Timetable, such as courses, rooms, lecturers and student groups. Users remain responsible for the legality and accuracy of such data.
  • Support and communication: correspondence with our support team, including requests, feedback and enquiries.

2. How we use your information

We process your personal data only for specific, lawful purposes, including:

  • Providing, maintaining and improving the Service
  • Managing user accounts and authentication
  • Offering customer support
  • Sending service updates, security notifications and administrative messages
  • Conducting analytics to improve system performance
  • Fulfilling legal and regulatory obligations
  • We do not sell or rent your personal data to third parties.

Our processing of your personal data is based on one or more of the following legal grounds:

  • Contract performance: to provide you with the Service you requested.
  • Legitimate interests: to improve our Service and maintain security.
  • Consent: when you voluntarily provide information for specific purposes.
  • Legal obligations: to comply with applicable laws and regulations.

4. Data sharing and transfers

We may share your information with trusted service providers who assist us in operating the Service, for example hosting and IT support. Such providers are bound by confidentiality and data protection agreements.

We do not transfer personal data outside the European Economic Area unless adequate safeguards are in place, such as EU Standard Contractual Clauses.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law.

  • Account data: kept for the duration of your subscription.
  • Imported scheduling data: retained only as long as you use the Service.
  • Support communication: retained for a reasonable period for service quality and record-keeping.

6. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Wise Technologies maintains an active ISO/IEC 27001 certification for its Information Security Management System.

However, no internet-based service can guarantee absolute security.

7. Your rights

Under GDPR, you have the following rights:

  • Right to access your personal data
  • Right to correct inaccuracies
  • Right to erasure, the "right to be forgotten"
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing
  • Right to withdraw consent at any time
  • To exercise your rights, contact info_wise@wise-t.com.

8. Cookies and tracking

The Service may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser. For more detail, see our Cookie Policy.

9. Children's privacy

Our Service is intended for universities and organisations, not for individual use by minors. We do not knowingly collect personal data from children under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Continued use of the Service constitutes acceptance of the revised Policy.

Contact

Wise Technologies d.o.o. Cesta 24. junija 23 1231 Ljubljana Slovenia, European Union

Email: info_wise@wise-t.com