Accommodations
The adjustment, never the diagnosis: extra time, a separate room, reaching the examiner.
Student services
Requests and decisions
A student asks for something — to enrol without every obligation met, to pause a year, to have an exam passed elsewhere recognised — and the school answers with a decision. The request is handed in online with its attachments, and the numbered decision comes back as a PDF.
- Request types, fields and fees are the school’s own
- A status that says whose move it is
- A numbered decision with a verification code
What it does
- The request types are the school’s. Each has its own fields (a subject, an exam date, a thesis title), the attachments it needs, a fee if there is one, who decides — the office or a commission — and how many days the school allows for a decision.
- Attachments uploaded into the request: PDF, JPG, PNG or Word, up to 24 MB a file, so a phone’s photo of a certificate needs no shrinking. A file is accepted for what it is, not for its name.
- Statuses that say whose move it is. Handed in, in review, waiting for the student (with the office’s question, word for word), approved or rejected. The student can change a request, add files or take it back until the office takes it into review.
- A numbered decision, issued as a PDF from the type’s templates, with its legal basis, its legal remedy and a verification code. Issuing takes the next number and finishes the request; the student sees the decision at once.
- Paper that still arrives is entered by the office on the student’s behalf, as the same kind of request, counted from the day the paper came in.
- Quick replies for the answers given ten times a day: one press sends the sentence to the student.
- A fee, where the type has one, is charged through the finance module from its price list — when the request is handed in, or when it is approved.
How a request goes
The student hands it in
On the student portal, from the school’s types grouped the way students look for them. A required field left empty or an attachment missing is pointed out, not refused.
The office takes it into review
From then on the student can no longer change it. The list puts the oldest first, with the days waited against the type’s target, and a late request is marked in the work queue.
The office asks, if something is missing
The request then waits for the student, who reads the office’s question, adds what was asked and hands it back. It returns to the queue by itself.
The decision is issued
Approved or rejected, from the type’s template, in the language chosen for the request among the school’s document languages. A part of the template still to be filled in, or a date in the future, is asked about before the number is taken.
What follows, follows from the decision
An approved recognition request appears in the student’s degree audit, where the office writes the recognised subject in with the decision’s number. An approved accommodation request lets the office add the accommodation linked to it.
Rules and rights
The office decides; nothing is lost or quietly rewritten on the way.
- A decided request is changed only by reopening it, with a reason, and its decision is then annulled.
- Every step is on record — from which status to which, who, when and the note — and the student’s page shows the steps meant for them.
- Refused is only what the data cannot hold: a file that is not PDF, JPG, PNG or Word, a file over the limit, a student changing a request the office already has.
- Students see only their own requests. Towards the student, a request and its files are addressed by a random reference, so changing a character in an address finds nothing.
- In the school’s language. Types and decision texts come in the school’s document language; a shipped text nobody at the school has read yet is marked “review before use”, and issuing a decision with it asks first.
- Online or at the counter. A school can let students hand requests in online, or show them where to bring them instead; a single type can also be for the office only.
Not yet
Members of a commission do not decide on a page of their own yet. The office enters the commission’s decision, and the decision carries the commission’s name.
Questions about requests and decisions
Can a student still hand in a request on paper?
Yes. The office enters it on the student’s behalf as the same kind of request, dated the day the paper arrived, and attaches the scanned papers to it. From there it goes like any other.
What if a decision was wrong?
The office reopens the request with a reason. The decision is annulled — it stays on record as annulled, with who and why — its number is never used again, and the new decision takes the next one.
Do we have to use the request types that come with Wise Ed?
No. They are a starting list. Every type, with its fields, attachments, fee, target and templates, is the school’s to change, and the school adds its own.
Works with
Each module works on its own. These are the ones it does more with.
Finance
Price list, instalments, invoices with a payment QR code, payments, aid and payouts.
Degree audit
Each student against what the degree asks for, with a what-if and a checkable report.
Student portal
“My study” on a phone: what is next, progress, invoices, documents, requests.
See Wise Ed on your own school
Book an online presentation. We will walk through how your student office works today and show you the same job in Wise Ed — with your programmes, not a demonstration dataset.